SHIPPING POLICY:
Prices shown on our website do not include shipping and delivery charges.
Smith Contemporary Furniture offers 3 Delivery Options:
Curbside Residential Delivery
Truck delivery to your home, to be received and brought inside house by you. Pricing is determined by size and weight to your specific zip code.
Inside Residential Delivery
Your order will be brought inside the first dry area (i.e. front door or garage). Upcharge added to curbside delivery pricing.
White Glove Delivery
Your order is received, inspected, delivered and set up by a local delivery service in your area.
We can provide an estimate of delivery charges and will confirm pricing when you place your order.
NON WHITE GLOVE DELIVERIES:
We will do everything that we can to insure that your furniture arrives in perfect condition, including, when necessary, double boxing, extra packing, bubble wrapping, palletizing or crating.
It is the freight carrier’s responsibility to get your order to you intact and in the condition in which they received it from us.
Before signing the delivery freight bill, it is your responsibility to count the number of cartons or pieces listed and to inspect your order for any damage and to verify that you have received everything in good condition. You should open the cartons while the driver is still there.
If you have received damaged merchandise, you must note this on the freight bill. Failure to do this will make it very difficult to recover any loss due to damage. If there is major damage to some but not all of the cartons, you should keep the undamaged pieces, and refuse the damaged. If it is minor, and can be repaired you should keep it and advise us of the problem. We will then either obtain replacement parts as needed or work with you to make the necessary repairs.
RETURN POLICY:
To maintain a positive shopping experience with Smith Interiors, ltd., our intention is to keep the return process simple and painless.
Items to be returned must be unused, in original packaging and without damage. To start the return process, Smith Interiors, ltd. must be notified within 48 hours of receipt of merchandise to review return instructions. Items for return must be postmarked within
7 days from the date of receipt. Once the return has been received and inspected, a refund of the purchase price, less shipping and / or handling costs will be issued within 7-14 days.
Special orders, closeouts, floor samples and clearance items are not returnable. Purchases made in our showroom may be subject to other terms and conditions. Feel free to contact us with any questions or concerns.
